1. Non-Returnable Products

For safety, quality control and product integrity reasons, we cannot accept returns of:

• opened vials or containers,
• products where the tamper-evident seal has been broken,
• products that have been used, partially used or contaminated,
• any research chemicals that have been removed from their original packaging.

2. Acceptable Returns

We may accept returns where:

• the incorrect item was dispatched,
• the product arrives damaged in transit, or
• the container or vial is clearly faulty (for example, cracked or leaking).

In such cases, please contact us as soon as possible with your order number and clear photographs of the issue so that we can investigate and advise on the next steps.

3. Reporting an Issue

If you believe an item is damaged, incorrect or faulty, you should notify us promptly after delivery. Providing detailed information and photographic evidence helps us resolve the matter more quickly.

4. Returns Procedure

Do not return any items without contacting us first. If a return is approved:

• we will provide instructions for safe packing and return postage;
• where possible, products should be kept in their original packaging;
• returned items may be inspected before a refund or replacement is issued.

5. Refunds

Once a returned item has been received and assessed, an approved refund will be processed using the original payment method wherever possible. Bank processing times can vary, but refunds are usually completed within 5–7 working days after we confirm approval.

If an item is returned without authorisation, or in a condition inconsistent with the reported issue, a refund may be refused or reduced.

6. Change of Mind

Because research chemicals are highly sensitive products, we cannot generally accept returns where you change your mind after delivery, particularly if products have left their original controlled packaging.

In exceptional circumstances, and only where products remain fully sealed and unopened, we may consider a return within a short period of time at our discretion.

7. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law. If you believe your rights have been breached, please contact us so we can review your case.