1. UK-Only Shipping

Power Peptides dispatches orders exclusively to addresses within the United Kingdom. Orders placed with non-UK delivery addresses will be cancelled and refunded automatically.

2. Processing Time

Orders are processed and packed within 1–2 working days. Working days are Monday to Friday and do not include UK public holidays.

Once an order has been dispatched, you will receive an email confirmation with tracking details where applicable.

3. Delivery Estimates

Delivery timeframes depend on the service selected at checkout, and may include:

• Royal Mail Tracked 24: typically 1–2 days,
• Royal Mail Tracked 48: typically 2–4 days.

Delivery times are estimates only and may vary due to peak-season demand, courier network congestion, or operational delays.

4. Courier Delays

Once a parcel has been handed over to Royal Mail or another courier service, delivery is outside of our direct control. Power Peptides is not responsible for delays caused by postal disruption, industrial action, weather events or other factors beyond our reasonable control.

5. Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with:

• your order number,
• a clear description of the issue, and
• photographs of the packaging and product.

We will arrange a replacement or refund depending on the situation. Damage claims should be reported promptly.

6. Lost Parcels

A parcel may be declared lost only after the courier’s official investigation process is complete. If your parcel has not arrived within a reasonable timeframe, please contact us so that we can investigate and resolve the issue.

7. Change of Delivery Address

We may not be able to amend delivery addresses after an order has been processed or dispatched. Please ensure that the address provided at checkout is accurate and complete.